Once your order has been processed, we’ll email your tracking details. Check that link for the latest carrier updates. If you haven’t received the email, please check your junk folder.

If your parcel appears delayed or missing, contact the carrier first to request an update. Still need help? Email contact@direct-merch.com with your order number and any carrier enquiry reference.

Before we can arrange a replacement for a lost or damaged parcel, the carrier needs to confirm its status so we can lodge an insurance claim on your behalf.

Yes, but your whole order will ship together once all items are available. If you’d like your in-stock items sent sooner, please place them in a separate order from your preorder items.

We aim to process and package in-stock orders within 24 hours. Once processed, we’ll email your shipping and tracking details.

If your order includes a preorder, the whole order will ship together once all items are available. Check the preorder product page for its estimated dispatch date. We don’t split shipments, so please place separate orders if you’d like in-stock items sent sooner.

Spotted a mistake? All good, this happens to us all! Email contact@direct-merch.com as soon as possible with your order number and the details you’d like to change. We’ll do our best to help, but must be before your order ships.

Once your order has shipped, we can’t change its contents obviously. Please see our Shipping, Returns & Exchanges page for the next steps.

We’re sorry about the mix-up! Email contact@direct-merch.com with your order number and a description of the incorrect item you received. We’ll arrange to put it right as quickly as possible one way or another, at no cost to you.

Something doesn’t look right with the print? Email contact@direct-merch.com with your order number, a close-up photo of the issue and a photo of the whole garment so we can take a look.

We do our best to make product mockups represent the finished item as accurately as possible. However, due to the nature of garment printing, there may sometimes be slight differences in colour, print placement and detail between the mockup and the actual product. Printing across zips and seams can also create variations in the finish.

If you’re unsure whether yours is an expected variation or a printing error, please get in touch and we’ll help with the next steps

Have a discount code? Enter it at checkout before completing your purchase.

Check the offer’s terms for any expiry date, minimum spend or excluded items. If your code isn’t working, email contact@direct-merch.com with the code and a screenshot of the message you’re seeing, and we’ll help you check it.

Not at all! Tipping is completely optional, and we appreciate your support whether you leave a tip or not.

If you choose to leave a tip, thank you! It’s an extra show of support for what we do, and it’s always appreciated, but never ever expected.

Got a merch project in mind? Email dave@direct-merch.com with what you’d like to make, your estimated quantities, any artwork you have, and when you need it.

Minimum order quantities apply to printing projects. Let us know what you have in mind, and we’ll confirm the minimums and discuss whether we can help

Contact us and we can discuss whether this is possible. 

We’re not currently hiring, but you’re welcome to send your résumé and a short introduction to contact@direct-merch.com.

Tell us a little about your experience and why you’d like to work with Direct Merch. Please note that sending a résumé doesn’t guarantee a reply or a position