Contact Us

Need a hand with your order, sizing, or anything else? Get in touch.

For order enquiries, include your order number so we can help faster.

Waiting on a delivery? Start with the tracking link in your shipping confirmation email. It shows the latest updates from the carrier. If your parcel appears delayed or missing, contact the carrier first to request an update, then send us your order number and any reference number they provide if you still need help.

If your order includes a preorder, check the estimated dispatch date on the product page. We ship your order together once all items are available, so in-stock items will wait for your preorder.

Still have a question? Send us a message and we’ll help with the next step

Direct Merch
38B Merri Concourse, Campbellfield Vic 3061
contact@direct-merch.com