Please check your tracking information that is automatically sent to you before contacting us! Each order comes with tracking, that will tell you where your order is - this is automated and every order will receive this email. We cannot give you any more information than the tracking information in this email.

All shipping enquiries - delays, lost or damaged items must be initiated with the shipping provider first. We cannot resend an item without it being declared lost or damaged by them as we can apply for insurance on your behalf and resend the item.

We try to initiate shipping orders within 24 hours of receiving them.

If your order contains a PREORDER item, it won’t be shipped until all items arrive at our warehouse - we don’t split shipments.

If you email us as soon as you have made the mistake, then yes we can fix it. Once shipped, obviously this is not possible. You will then have to go through the returns process, which is on our SHIPPING, RETURNS & EXCHANGES page.

If we shipped you the wrong item by mistake, firstly we are very sorry! Contact us ASAP at contact@direct-merch.com and we'll fix it as quickly as possible with no cost to you.

If there is a printing error and it has slipped through quality control, please let us know. Please be aware - printing over zips (on Zip-Up hoods), and any seams (on all garments) is not an exact science and some imperfections will occur in a lot of cases.

From time to time we offer discount codes for use on the site. Discount codes cannot be used together; only 1 code can be applied at a time. 

We have activated a tipping option on the site. Please do not feel obliged to tip! If you do tip, we want you to know that all tips are equally divided among all staff members, once a month. We appreciate your custom greatly, and truly enjoy our jobs. These tips are a bonus.

Contact us and we can discuss whether this is possible. 

Contact us and we can discuss whether this is possible. 

Sure, but we are currently not hiring.