Shipping, Returns & Exchanges

Please read below for our shipping, returns & exchanges policy. For any additional questions you might have you can email us at contact@direct-merch.com.

Processing & Shipping:

We aim to have your order processed and packaged within 24 hours, but this excludes any items marked ‘Preorder’. Once processed, you will receive full shipping & tracking information.

Any order that includes a ‘Preorder’ item will be processed, and shipped together when the preorder item arrives to our warehouse. We do not ship multiple packages of a total order, in an effort to minimise environmental impacts.

We submit your packaged order with our shipping partners Monday - Saturday, and you will receive full tracking information.

Please check the tracking information email that is sent with every order check on the shipping status before emailing us to ask; we don’t have any additional information than contained in this email.

Shipping rates are automated from our shipping partners, based on weight.

For Australian orders we use AusPost (auspost.com.au), and Sendle (www.sendle.com) - based on fastest shipping time. If you would prefer your order to be sent via Australia Post - please add that in the 'Order Notes', in My Cart prior to checking out.

We are not liable for any Duty/Customs charges for International orders. We are also not liable for any delivery issues once it is with your local country delivery partner. To receive your order as quickly as possible we recommend EXPRESS WORLDWIDE as the shipping option, which is shipped via DHL Express.

If we are unable to ship your order due to the continually changing international shipping restrictions - your order will be refunded. 

Returns & Exchanges:

We can exchange or refund items in original condition (original packaging, unworn, unwashed) within 14 days of your order. We must receive the item back in original condition for a refund to be processed.

Please email us prior to sending items back to confirm the return/exchange! contact@direct-merch.com

Direct Merch 38B Merri Concourse, Campbellfield Vic 3061, Australia

Return shipping charges are the customer responsibility for all exchanges. We have included all sizing & styles on garments where possible to help with your sizing selection prior to your initial order.